Privacy Policy
Last Updated: December 2025
Introduction
This Privacy Policy describes how we collect, use, and protect your information when you use our mobile application ("VA"). By using the App, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you create an account, we collect:
Email address
Password (encrypted)
Username or display name
Profile information you choose to provide
Usage Information
We automatically collect:
Device information (model, operating system, unique device identifiers)
Log data (IP address, access times, app features used)
Video viewing history and preferences
Search queries
Platform connection preferences
Payment Information
When you subscribe to premium features:
Payment information is processed securely through PayU payment gateway
We do not store your full credit card details
We retain transaction records for billing and compliance purposes
How We Use Your Information
We use the collected information to:
Provide and maintain the App functionality
Authenticate your account and verify your identity
Process subscription payments and manage your subscription status
Fetch and display video content from connected platforms
Personalize your video feed and recommendations
Detect and block advertisements (for premium subscribers)
Respond to your support requests
Send important updates about the App
Improve our services and develop new features
Comply with legal obligations
Third-Party Services
Our App integrates with and may share data with:
Video Platforms
YouTube: We fetch video metadata and embed content using YouTube's API
TikTok: We may fetch video content using TikTok's API
Your use of these platforms is subject to their respective Terms of Service and Privacy Policies.
Payment Processing
PayU: Payment processing is handled by PayU. Their collection and use of your payment information is governed by their privacy policy. Please visit the PayU website in order to view or download their privacy policy
Platform Connections
When you connect third-party platform accounts, we may access:
Your public profile information
Video preferences and viewing history
Content you've saved or liked (with your permission)
Data Storage and Security
Your data is stored securely using industry-standard encryption
Passwords are hashed and never stored in plain text
We implement reasonable security measures to protect against unauthorized access
However, no method of transmission over the internet is 100% secure
Your Rights and Choices
You have the right to:
Access: Request a copy of the personal data we hold about you
Correction: Update or correct your account information at any time
Deletion: Request deletion of your account and associated data
Opt-out: Disconnect platform integrations or disable certain features
Export: Request an export of your data in a portable format
To exercise these rights, contact us at admin@section9.co.za
Subscription and Billing
Subscription details and pricing are displayed in the App
Subscriptions auto-renew unless cancelled
Refunds are handled according to platform policies (App Store/Play Store)
You can manage or cancel subscriptions through your account settings
Children's Privacy
The VA app is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Analytics and Advertising
We may use analytics tools to understand how users interact with the App
Premium subscribers receive an ad-free experience
We do not sell your personal information to third parties
Data Retention
We retain your information for as long as your account is active
After account deletion, we may retain certain data for legal or operational purposes
Viewing history and preferences may be retained to improve recommendations
International Data Transfers
Your information may be transferred to and processed in countries other than your own. By using the App, you consent to such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
Posting the new Privacy Policy in the App
Updating the "Last Updated" date
Sending a notification for significant changes
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: capitlrsa@gmail.comm
Company: CRATE LOGIK (PTY) LTD T/A KeltechZA
Address: 95 Sir Lowry Road, Woodstock, Cape Town, 7925, South Africa. Business Registration number: 2017/093735/07
Legal Compliance:
We comply with applicable data protection laws, including:
General Data Protection Regulation (GDPR) for EU users
California Consumer Privacy Act (CCPA) for California residents (USA)
Protection of Personal Information Act (POPIA) (RSA)
Copyright Act, 1978 (RSA)
Other applicable regional privacy laws
Your Consent
By using our VA App, you consent to this Privacy Policy and agree to its terms.